DISTANCE SALES AND SERVICE AGREEMENT
www.fourspringtravel.com (Class Legend Travel Tourism Industry and Trade Limited Company)
1. PARTIES
Seller / Service Provider / Intermediary Company:
Class Legend Travel Tourism Industry and Trade Limited Company
Trade Registry No: 117656
Tax Office: Antalya Corporate Tax Office – 2111 347 868
Telephone: +90 533 636 02 07
Email: info@fourspringtravel.com
Website: www.fourspringtravel.com
Buyer:
Any person who purchases services through the fourspringtravel.com website, WhatsApp line, social media accounts, or other sales channels.
By using the website or purchasing a service, the Buyer declares in advance that they have read, understood, and accepted all terms of this Agreement.
2. SUBJECT MATTER
This Agreement governs the rights and obligations of the parties regarding the sale of transfers, tours, package tours, activities, private transportation, and similar services purchased by the Buyer through fourspringtravel.com.
fourspringtravel.com may offer both its own services and the products and services of various service providers as an intermediary.
3. LANGUAGE
The website and communications may be provided in Turkish, English, German, and Russian.
In the event of any dispute, the Turkish version shall prevail.
4. NATURE OF THE SERVICES
4.1. Transfer Services
These include transportation services between the airport and hotel/address, or along a private route.
4.2. Tour Services
These may include:
Daily tours
Boat tours
Cultural tours
Safari, rafting, entertainment, and adventure tours
Private city and out-of-town tour services
Package tours and multi-day tours
4.3. Role as Intermediary
For certain services, fourspringtravel.com acts as an intermediary. The actual service provider, such as the tour operator, transfer company, travel agency, or boat operator, is responsible for obligations arising from the service.
5. BUYER’S DECLARATIONS AND ACCEPTANCES
The Buyer accepts that:
a) They have read the description, price, and cancellation/refund procedure of the service;
b) They have accepted the preliminary information provided electronically;
c) They are responsible for entering accurate tour and transfer information;
ç) fourspringtravel.com cannot be held responsible for delays, traffic congestion, adverse weather conditions, technical failures, force majeure events, or similar circumstances that may arise during the service.
6. RESPONSIBILITIES AND LIMITATIONS OF FOUR SPRING TRAVEL
a) fourspringtravel.com has limited liability in its capacity as an intermediary for service defects caused by its service providers.
b) In cases of accidents, injuries, lost belongings, personal expenses, hospital costs, delays, cancellations, and force majeure events that may occur during tours, responsibility belongs to the relevant service providers and applicable insurance policies.
c) Flight delays may be monitored for transfer services; however, this is not mandatory. An additional fee may be requested for delays exceeding 3 hours.
d) The category of the tour or transfer vehicle may be changed, where necessary, to an equivalent or higher category.
e) All additional costs arising from customer-related delays during the journey shall be borne by the Buyer.
7. PAYMENT AND SECURITY
a) An SSL security system is used for online payments.
b) Four Spring Travel is not responsible for losses resulting from user-related issues such as card theft, phishing, malware, or similar circumstances.
c) If a bank refuses a refund in cases of unauthorised card use, the Buyer agrees to repay the service fee within 3 days.
8. TOUR AND TRANSFER PARTICIPATION PROCEDURE
8.1. Transfers
Maximum waiting time for domestic flights: 45 minutes
Maximum waiting time for international flights: 60 minutes
Waiting time for hotel/address pick-ups: 15 minutes
If these periods are exceeded, the service shall be deemed to have been provided and no refund will be made.
8.2. Tours
It is the Buyer’s responsibility to join the tour at the scheduled start time.
No refund will be made if the tour is missed due to late arrival.
The tour programme may be changed due to weather conditions, safety requirements, or operational reasons.
9. FORCE MAJEURE
Neither party may be held liable in cases such as earthquakes, floods, storms, war, pandemics, road closures, government restrictions, technical failures, or flight cancellations.
10. VEHICLE AND TOUR SAFETY
Vehicles, tour boats, and equipment used in the services must:
Hold the required legal documents,
Be properly maintained,
Belong to or be operated by authorised persons.
This responsibility belongs to the relevant service provider.
11. AMENDMENTS TO THE AGREEMENT
fourspringtravel.com reserves the right to amend the terms of this Agreement and the content of the website without prior notice. By using the website, the user is deemed to have accepted such amendments.
12. COMPETENT AUTHORITIES AND COURTS
In the event of disputes, the following authorities shall have jurisdiction:
Consumer Arbitration Committees of the Ministry of Trade of the Republic of Türkiye
Antalya Consumer Courts