Cancellation and Refund Conditions
These Cancellation and Refund Conditions apply to tours, activities, private yacht trips and private transfer services provided by Class Legend Travel Tourism Industry and Trade Limited Company, operating under the Four Spring Travel brand.
The person making the reservation is deemed to have accepted these conditions on behalf of all passengers included in the booking.
1. Cancellation and Amendment Requests
Cancellation, date-change and refund requests are accepted only in writing.
You may submit your request through the following channels:
WhatsApp: +90 533 636 02 07
Email: info@fourspringtravel.com
Telephone conversations alone will not be accepted as a cancellation or amendment request. The date and time when the written request is received by us will be taken as the basis.
2. Tour and Activity Bookings
2.1 Standard Tours and Activities
For standard tours and activities that do not require advance ticket purchases or special supplier payments, the following conditions apply:
Cancellations made more than 48 hours before the tour start time: a full refund will be issued.
Cancellations made between 48 and 24 hours before the tour start time: 50% of the payment will be refunded.
Cancellations made 24 hours or less before the tour start time: no refund will be issued.
Unless otherwise stated in writing at the time of booking, the remaining balance for the service is collected on the day of the tour, before the service begins.
2.2 Ticketed Tours, Private Yacht Trips and Special Services
For tours including entrance tickets, theme parks, shows, aquarium visits, private yacht trips, and special services requiring advance payment to suppliers or operators, no refund will be issued once the reservation has been confirmed.
Ticket, boat, vehicle, staff and supplier arrangements may begin as soon as the booking is confirmed. The guest’s inability to attend, change of plans or wish to cancel does not create a right to a refund.
Where there is an outstanding balance, it will be collected before the service date or at the start of the service. If the guest fails to make payment, we reserve the right not to provide the service and to request the outstanding balance.
3. Failure to Attend a Tour or Activity
No refund will be issued if a guest is not ready at the specified meeting time and location, misses the transfer vehicle, arrives late or fails to join the tour at its start time.
However, where availability permits, the tour date may be changed free of charge. Date changes are subject to operational availability and capacity for the same service.
Where a cancellation or failure to attend does not qualify for a refund, we reserve the right to request any outstanding balance relating to the booking.
4. Private Transfer Bookings
The following cancellation conditions apply to private transfer services:
Cancellations made more than 24 hours before the transfer time: a full refund will be issued.
Cancellations made between 24 and 12 hours before the transfer time: 50% of the payment will be refunded.
Cancellations made 12 hours or less before the transfer time: no refund will be issued.
Unless otherwise stated in writing at the time of booking, the remaining balance for the transfer is collected on the day of the transfer, before the service begins.
5. Flight Delays and Flight Cancellations
Provided that the correct flight information has been supplied at the time of booking, flight delays are monitored and the transfer schedule will, where possible, be adjusted to the updated arrival time.
If a flight is completely cancelled, the guest will be offered one of the following options:
A free date change,
A full refund,
An equivalent alternative service, where available.
If a flight is delayed by two hours or more, a vehicle change may be required for operational reasons. Where possible, the same or an equivalent service standard will be maintained.
6. Incorrect Information, Unavailability and No-Show
The service may not be carried out if a guest provides incorrect flight details, date/time, hotel or contact information; does not respond to telephone calls or WhatsApp messages; fails to arrive at the stated meeting point; or does not board the vehicle on time.
In such cases:
The booking may be cancelled.
No refund will be issued.
We reserve the right to request any outstanding balance relating to the booking.
If a guest misses their transfer, the transfer date may be changed free of charge, subject to vehicle and operational availability.
7. Luggage and Personal Belongings During Private Transfers
Passengers are responsible for their own suitcases, hand luggage, electronic devices, passports, cash and all other personal belongings.
Passengers are responsible for checking that they have collected all luggage and personal belongings when leaving the vehicle. Four Spring Travel cannot be held responsible for items forgotten in the vehicle, lost or damaged, and no refund, compensation or other payment may be claimed in relation to such items.
This provision does not apply where it is documented that the luggage was handed over in writing to our staff and the loss or damage is proven to have resulted from our company’s fault.
8. Cancellations or Changes Made by the Company
A service may be cancelled, postponed or amended due to adverse weather conditions, sea conditions, safety risks, road closures, vehicle breakdowns, failure to reach the required number of participants, supplier-related issues or force majeure events.
In such cases, the guest will be offered one of the following options:
A full refund,
A free date change,
An equivalent or higher-value alternative tour or transfer service.
The order of visits, pick-up and drop-off times, vehicle type or route may be changed for safety or operational reasons. If a change materially affects the essential nature of the service, the guest retains the right to choose a refund or an alternative service.
9. Prices, Payment and Collection
For payments made by credit card through our website, the guest sees the total amount before completing the reservation and makes payment based on this amount.
Where the option to pay on the day of the tour or transfer is selected, the remaining balance is collected before the service begins. Cash payments may be made to our authorised staff on the day of the tour or transfer.
For payments made by credit card, debit card or payment link on the day of the tour or transfer, any transaction charge imposed by the payment provider or bank will be clearly communicated to the guest before payment and collected with the guest’s approval.
If the guest fails to pay the reservation fee or remaining balance on time, Four Spring Travel reserves the right not to provide the service, cancel the booking and collect the outstanding balance and any legally recoverable expenses.
10. Refund Method and Processing Time
Approved refunds will be made using the original payment method:
Payments made by credit card will be refunded to the same credit card.
Cash payments will be refunded using the original payment method or another method agreed in writing by both parties.
Approved refunds will be processed within 3 business days. The time taken for a bank to show the refund on a card may vary and is outside our control.
11. General Provisions
The guest is responsible for providing accurate and complete booking, flight, hotel, contact and passenger information.
Where a guest is unable to use a service, our company shall only be responsible for circumstances arising from its own fault. No compensation may be claimed from our company for disruptions caused by the guest’s own actions, third parties or force majeure events.
For matters not covered by these conditions, the applicable laws of the Republic of Türkiye shall apply.